If you need help with bed bugs, call them! I called them and the was able to get me in the day of! Our tech walked me through the whole process and even followed up over the next few days— asking if I had gotten any more bites and if things were going better. God bless these guys because they also took a phone call from my mother who was freaking out thinking that I had brought bedbugs with me when I visited for the holidays. They are very knowledgeable and I recommend to anyone searching for a bedbug exterminator.